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Cancellation and Refund Policy

It’s a prepaid service you pay for the services and you receive your login credentials via email. The Logins will stay active for the exact 30 calendar days. The card you will use to sign up for the services will be on file for future payments. Once the payment is charged there will be “NO REFUND” You need to cancel your subscription before the billing date.

Cancellation and Refund Policy (Yearly Subscription)

It’s a prepaid yearly service. You pay for the services and you receive your login credentials via email. The logins will stay active for the exact 365 calendar days. The card you will use to sign up for the services will be kept on file for future payments.

Once the payment is charged there will be “NO REFUND.” You need to cancel your subscription before the next yearly billing date.

How to cancel your Subscription:

Customer can cancel their subscription by their self by logging in to our customer portal. We send them “MANAGE YOUR SUBSCRIPTION” link in the welcome email. They need to cancel their subscription before the billing date. If they cancel it after the subscription is charged then there will be “NO REFUND” as their services will stay active for the next 30 days. If you are not able to find your customer portal link please contact us  (11:00 AM-8:00 PM) Eastern Time.

Hardware Products – Return and Refund Policy

All hardware products purchased from TECH HOME SERVICES are NON-REFUNDABLE. Once a hardware product has been purchased and the payment has been processed, the amount paid for the product will NOT be refunded under any circumstances.

Hardware products are normally delivered within 7–10 business days from the date of purchase. Delivery times may vary due to shipping carriers, holidays, or other circumstances beyond our control.

All the products are tested for quality and are only shipped if they are working. But, if you receive a faulty, defective, or damaged hardware product, you may request a replacement by contacting our Customer Support team at 888-654-1446 within 7 calendar days of delivery. The customer must contact us within this 7-day period to be eligible to request a replacement.

All replacement requests are subject to verification by TECH HOME SERVICES. Customers may be required to provide information, photographs, videos, or other evidence of the reported issue so that we can determine whether the product qualifies for a replacement or return.

 

Please note:

  • Hardware products are non-refundable.
  • A replacement or return request does not guarantee approval.
  • Replacement requests must be made within 7 calendar days of delivery.
  • The purchase amount will not be refunded.
  • Damage or issues caused by misuse, improper installation, physical damage, modification, or circumstances unrelated to a manufacturing defect may not qualify for a replacement.

For any questions regarding a hardware product or to request a replacement for a faulty or defective item, please contact our Customer Support team during our business hours.

 
We will not send refunds or make partial refund if:

Our services work on Android and on IOS devices. It works on Tv’s like Sony Bravia, LG, Fire TV, Apple TV if you are not sure about your TV then make sure you have Google play store or App store on it. If you don’t have an android smart TV then you can use Amazon Firestick or Apple box to make it work. You can also use our services on your phone.

We always ask our customers about their TV’s if they have Google play store on it or not. After they confirm that they have Google play store on it we sign them up. But if customer have discontinued device that isn’t able to download any application and they find that out after the activation of their services then there will be “NO REFUND”.

The User is unable to setup their own box and system at their end:

We will provide our best support to setup their boxes, devices, apps and system in all cases of assistance request. The reason is we don’t know about the circumstances with the box, devices and system etc. our support is limited to pre-defined steps for configurations of devices.

Some Channels Are Freezing, Buffering or Not Working RARELY:

Though almost all of our Servers are stable, sometimes some channels do freeze or doesn’t work due to various reasons but it’s not for permanently. Our expert engineers are always working to fix them.

Most of the times, these issues are temporary and caused by below reasons:

  • Customer internet fluctuations.
  • Issue with the box/apps/customer setup in general.
  • Your ISP has issue.
  • Channel is down from server end.
  • Customer change his/her mind and wanted to withdraw/switch between servers.

If you have any questions about our Refunds Policy please contact us (11:00 AM-8:00 PM) Eastern Time.

Auto-Pay:

By providing Your credit card or debit card information (Payment Method), You allow/authorize TECH HOME SERVICES to save Your Payment Method and TECH HOME SERVICES and Your financial institution to charge automatically to the Payment Method You have provided (1) the amount of Your monthly bill due each month. You certify You are the owner of the Payment Method, and You have the authority to authorize storage of and charges to the Payment Method You provided. You may choose another Payment Method by contacting TECH HOME SERVICES and providing the new Payment Method information. You understand Your monthly payments will be charged on the date indicated on Your monthly bill. You agree to update Your Payment Method, if there is a change in the Payment Method information, such as account information or expiration date.